FAQ and Terms and Conditions

GOT A QUESTION?

Hopefully you find the answer below, if not, Please contact me

WHAT ARE YOUR PAYMENT OPTIONS?

A: Website payment options are Paypal, Laybuy, Credit and Debit Cards and Manual cash payments or direct deposit.

 In salon i accept visa, mastercard, apple pay, google pay, amex, zip pay, laybuy and cash.

 

If you have any problems or questions p[lease ask me in the chat box or text or call me on 0434519008

HOW MUCH IS SHIPPING

Shipping is $9.00 or FREE for orders over $150 ! . If you live local free click and collect from the pharmacy and free same day home delivery is also available.

QUALIFICATIONS

Carol has a Diploma in beauty therapy and still regularly undertakes further study for new modalities and treatments.

I have studied and trained with:

 

Dermaviduals

Exceed

ASAP Skin Products

Dermalogica

Organic SPA

Lit'ya

Belmacil

Elleebana

Lycon

CaronLab

Mancine

Fox Cosmetics

Brow Code

Further specialty qualifications with ASAP Skin Products Peels, Gym For the Skin, Microdermabrasion

Brazilian Waxing and Lash Lifts

 

QUESTION

Q: My order has arrived and is incorrect or damaged. 
A: Firstly, I am so sorry this has happened!
Please take a photo of you order and email us with images of the issue within two (2) days of receiving your order. There are many scenarios most likely out of our control. If the product is unusable upon delivery, we will offer to send replacements or a full refund will be issued.

 

Terms and Conditions of service

THE AWKWARD BUT IMPORTANT STUFF

Can't make it to your appointment?

I completely understand that things happen, but if you need to change an appointment please do so ASAP.  24 hrs notice is appreciated.

No shows or late cancellation within 4 hours of appointment time will result in your 50% booking fee being withheld. 
charges are at my discretion. 

Carol
Clarity Skin Therapy

Can I bring the kids?

Squishy babes are fine, but due to insurance and covid restrictions i can only have one person in the treatment room at a time.

My treatment space is no place for children.  Due to the fact you probably have your eyes closed and i am concentrating on you. There is electrical equipment, hot wax, hot towel warmers and very expensive equipment with sharp bits on it.

The pharmacy has a waiting area at the front of the store but children are not to be left unattended.

I have special or extra needs?

The Mirboo North Pharmacy is all abilities access.

My treatment table is able to be lowered for easy transfer from wheelchair or from a walker.

 If you have special or extra needs please let me know, I will do my best to cater for you.

Please contact me directly to discuss your needs.

Behavior

I will treat you with the utmost respect and i expect you to do the same to me. Abusive , threatening and intimidating behavior will not be tolerated and the service will be terminated.

If you or your child  breaks any product or equipment, I will expect for it to be replaced or repaired at your expense.

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