FAQ and Terms and Conditions
GOT A QUESTION?
Hopefully you find the answer below, if not, Please contact me
WHAT ARE YOUR PAYMENT OPTIONS?
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A: In salon i accept visa, mastercard, apple pay, google pay, amex, zip pay and cash.
For online shopping i accept card, Pay pal and direct deposit.
Zip Pay is available in salon only. Zip pay is available for all in salon services and products.
Zip pay is only available in salon, not online, if you wish to use zippay to pay online, please add your products to cart and call or text me on 0434519008 to proceed over the phone.
HOW MUCH IS SHIPPING
SHIPPING IS FREE FOR ORDERS OVER $200 ! STOCK UP NOW!
Standard shipping is $8.00 flat rate fee for national delivery.
Express Post is available if you cant wait $15.00
and I have free local delivery or pick up .
QUALIFICATIONS
Carol has a Diploma in beauty therapy and still regularly undertakes further study for new modalities and treatments.
I have studied and trained with:
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ASAP Skin Products
Dermalogica
Organic SPA
Lit'ya
Belmacil
Elleebana
Lycon
CaronLab
Mancine
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Further specialty qualifications with ASAP Skin Products Peels, Gym For the Skin, Microdermabrasion
Brazilian Waxing and Lash Lifts
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QUESTION
Q: My order has arrived and is incorrect or damaged.Â
A: Firstly, I am so sorry this has happened!
Please take a photo of you order and email us with images of the issue within two (2) days of receiving your order. There are many scenarios most likely out of our control. If the product is unusable upon delivery, we will offer to send replacements or a full refund will be issued.
Terms and Conditions of service
THE AWKWARD BUT IMPORTANT STUFF
Can't make it to your appointment?
I completely understand that things happen, but if you need to change an appointment please do so ASAP. 24 hrs notice is appreciated.
No shows or late cancellation within 1 hour of appointment time will result in half fee being charged.
charges are at my discretion.
Carol
Clarity Skin Therapy
Can I bring the kids?
Being home based, but professional business, I do not have a waiting room for patient husbands or children, so I’m sorry but for insurance and council requirements I can only have one person in my treatment room (squishy babies are fine! As long as I get a cuddle!)
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I have special or extra needs?
I do not have direct disabled access as i have some steps at the front of my house.
If you have special or extra needs please let me know, I will do my best to cater for you.
Please contact me directly to discuss your needs.
Behavior
I will treat you with the utmost respect and i expect you to do the same to me. Abusive , threatening and intimidating behavior will not be tolerated and the service will be terminated.
If you or your child breaks any product or equipment, I will expect for it to be replaced or repaired at your expense.
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